Job Responsibilities:

Responsible for acting as a link between customers and merchants. Assists with complaints, reservations, cancellations, and other queries.
Manage large amounts of incoming and outgoing calls.
Interact with the customers via Inbound & outbound telephone calls to provide information and assistance.
Achieve productivity standards and goals while maintaining the highest level of customer service.
Process and reply to inquiries about products and services.
Record customer interactions, details of inquiries, complaints or comments as well as actions taken.
Use computer system to track, gather information and or troubleshoot customer issues.
Resolves customer complaints via phone, email, or social media.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.

Resource Requirement:

Proven customer support experience or experience as a client service representative.
Excellent communication skills.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Ability to multi-task, prioritize and manage time effectively. Mode of Interaction-
Voice/Non-Voice/Email/Chat Domestic Calls.

Preferred Candidate:

Salary – Up to 3lakh/annum

Location – Chennai

Mail your updated resume to gethin@krysalisco.com

Customer Support Executive